Are they the real "Guys"?

Recently there are few stolen cases happened in my staying area. My mum feel very worry and thinking to call to Patani Road police for help if they can send more polices to walk thru the lane more frequently. The response is poor, rude & they can just hang up the phone when not happy to answer to your questions. I dont have tht police badge# but just got his name. I m trying to find a channel to complaint on this issue. Anyone who know the right channel to make an official complaint, pls let let me know. Thanks in advanced and sad we have this kind of government "害群之马"。